You may book by telephone, email or by post. If you make a booking a binding contract will come into existence when we despatch a confirmation to you. Your contract will be governed by English law and will be subject to the jurisdiction of the courts of England and Wales. In all cases, the lead member of the party must be over 18 and accepts these booking conditions on behalf of all persons named on the booking, and agrees to keep all members of the part informed of all matters relating to the holiday.
In order to confirm your holiday, a deposit of 25% of the total price (or full payment if booking
within 60days of departure) must be paid within 10days of the date of booking.
Once a contract comes into existence (see Condition 1) you have contracted to pay the full cost of the holiday. The balance of the holiday cost must be received by us not less than 60 days before departure. If we don’t receive all outstanding balances in full and on time, we reserve the
right to treat the holiday as cancelled by you. In this case the cancellation charges set out in clause 3 will apply.
3. CANCELLATION BY YOU
If you are compelled to cancel your holiday in full or part, you should inform us by telephone, and then immediately confirm your cancellation in writing, either by letter or email. You remain responsible for the total cancellation charges of the booking and all outstanding balances must be paid in full.
A cancellation can only be accepted in writing from the lead member of the party. The cancellation will be effective from the date the letter or email is received. In the event of a cancellation of any part of the booking the following cancellation charges will be payable. (see table below):
4. AMENDMENTS BY YOU
If you wish to amend your booking once it has been confirmed, we will always do our best to satisfy your requirements.
5. CANCELLATION BY US
It may be necessary in exceptional circumstances to cancel your booking and we reserve the right to do so. However we will endeavour not to cancel your holiday less than 42 days prior to departure unless you fail to make payment in full and on time. If we have to cancel for reasons other than your default in payment, we will refund in full all monies paid to us. In addition we will pay compensation as set out if Condition 6, subject to the following exception. Compensation will not be payable and no liability accepted where we are forced to cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care.
6. COMPENSATION PAYMENTS
Compensation is paid as a percentage of the total price and is based upon the period before the scheduled departure date when a significant change or cancellation is notified to you. Minor changes are not eligible for compensation and do not entitle you to cancel without paying our normal charges.
More than 60 days….5%, 43 – 60 days….7.5%, 29 – 42 days.....10%, 15 –28 days….12.5%,
1 – 14 days…..15%.
7. YOUR RESPONSIBILITIES
You are responsible:
▪ for the property and you are expected to take all reasonable care of it.
▪ for leaving the property in a clean and tidy condition.
▪ for any damage to the property, its contents or to any Third Party visiting the property, which is caused by you, a member of your party or any person you invite to the property.
8. PARTY SIZE
We reserve the right to refuse admittance should the maximum occupancy be exceeded. We do not allow tents or caravans in the grounds.
We strongly recommend and advise all parties to take adequate holiday insurance at the time of booking.